Dear Coffee Sensor customers from the United States,
We would like to clarify some recent concerns regarding import tariffs and DHL processing fees.
Starting this month, DHL introduced a $17 USD customs handling fee, in addition to the standard U.S. import tariff (around 15%) charged by customs.
Moreover, starting August 2025, the United States government has revoked the historical “de minimis” import exemption, which previously allowed orders under $800 USD to enter the U.S. without customs duties or processing fees.
This means that all imports — regardless of value — are now subject to customs tariffs and handling fees, even for small orders (for example, $10).
As a result, you may notice additional import-related costs (such as a customs duty) when your order arrives. These charges are not set or collected by Coffee Sensor, but by U.S. Customs and the shipping carrier according to the new trade regulations.
We are actively monitoring this situation and will continue to look for solutions to minimize the impact for our U.S. customers whenever possible.
We understand that this additional DHL processing fee came as a surprise — it also caught us off guard, as we were not informed in advance by DHL.
But this adds up to the current tariffs situation plus the de minimis cancellation, so unfortunately, our U.S. customers might feel a noticeable increase in total delivery costs — including customs duties and carrier handling fees — even for smaller orders.
We truly understand the frustration this may cause, and please know that Coffee Sensor is actively exploring ways to reduce the overall impact, whether through discount programs, alternative shipping methods, or partial compensation on future orders.
We’re actively working to find a fair and long-term solution so this issue will not remain unsolved, contacting all US based shipping companies also, to present to our customers the best possible solution.As always, we value your trust and loyalty.
Thank you for your understanding and continued support!
— The Coffee Sensor Team